Common Questions and Support

-What do these new part numbers mean?

-How do I order?

-Do you know your account number? How do we determine your discount off list? For this information and more please call us at 816-966-9400 ext 300

The Story:Granco Industries was born in the late 70's by a man who had a vision that some day Quality and High Price would not always go hand and hand, his name Ray G. Waldo. He accomplished this by first providing quality hand tools to the United States Government where he learned what it took to manufacture quality hand tools that conformed to federal specifications. Then he implemented what is known as (TQM) a Total Quality Management theory that has since made us one of the leaders in our field. With this in place we can now offer you the quality that you deserve at the lowest possible price.

Federal Specification:
As you will note throughout this web site a reference to Federal, Military and Aerospace specifications (where applicable) are mentioned. This is a guide in helping find the tools you will need to fill your customers needs. All of the products that reference a specification conform fully with the said requirements and their latest revisions.

Warranty:
View the pdf file.

Granco Industries Inc.
4009 E. 138th St.
Grandview, Mo 64030

If inspection reveals that the product does not conform with this warranty, the product will be repaired or replaced at the option of Granco Industries Inc. without charge. This warranty does not extend to any products which have been altered or abused.

Liability:
Granco Industries Inc. disclaims any responsibility and liability for damage or personal injury resulting from tools used improperly, or from tools modified or repaired, or from tools which have been abused or used beyond their normal expectant tool life.

Trademarks:
The following are registered trademarks for which we manufacture and sell our products. Granco Hi-Tech

The Granco Difference:
In the past when you had to have a tool conform to a specification you were subject to high prices, minimums and long lead times. This is the first tool catalog of its kind where all of the products that reference a specification conform fully with the said requirements and their latest revisions. There are no minimums to contend with, no long lead times and NO HIGH PRICES FOR QUALITY.

Although dimensions are given Granco reserves the right to change them without notice. This is necessary in our effort to stay up with current specifications. Do not hesitate to call our technical department about any SPECIAL REQUIREMENTS you may need. Specials are our specialty.

Every tool in this catalog that bears the trademark of Granco Ind. Inc. is made in the U.S.A. to assure you are getting the highest quality possible.

Shortage/Damage: Should a shipment become damaged in transit, immediately
contact the carrier for inspection, and have them issue an inspection report. The claim
should be filed with the carrier. Shortages MUST BE IN WRITING to Granco Industries, Inc.
WITHIN 14 DAYS OF SHIPMENT. CLAIMS NOT REPORTED WITHIN THIS TIME PERIOD WILL NOT BE ACCEPTED. We will gladly extend whatever assistance is required. On UPS shipments
damaged in transit, contact our Customer Service Department to file a claim.
DO NOT throw out the shipping carton, as the inspector must see it.

Returns: No merchandise can be returned without prior authorization!! We
will not be responsible for nor guarantee credit or replacement on any
product returned to Granco without proper authorization. Items not covered
under warranty will be assessed a 20% restocking fee.